Frequently Asked Questions
Everything you need to know about shopping with Eiken Shop
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Eiken Shop is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner only with factories that adhere to fair labor standards.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent to our warehouse for processing. You have a 1-hour window to contact our support team to request changes or a cancellation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.